1.RETAIL CUSTOMER RETURNS.
Olylife International Sdn Bhd (“OLYLIFE”) offers a thirty (30) day, one hundred percent (100%) unconditional money back guarantee on products to all retail customers. Each OLYLIFE distributor is bound by his/her Distributor Agreement and the Policies and Procedures to honor this guarantee. Prior to the completion of any retail sale, a distributor must make a verbal disclosure of the right to cancel. If a retail customer is dissatisfied with any OLYLIFE product for any reason, then the retail customer may return the unused portion of the product(s) to the Company if purchased online or to the distributor from whom it was purchased within thirty (30) days from the date of purchase for either a replacement, exchange for another product or a full refund of the purchase price of the product. OLYLIFE will replace the returned product to the distributor providing the following steps and conditions are met:
a)OLYLIFE is notified of a pending retail customer return. The distributor through whom it was originally purchased returns the product to OLYLIFE as instructed by OLYLIFE Customer Service.
b) The product is received by OLYLIFE within fifteen (15) days from the return date to the distributor.
c) The return* is accompanied by the following:
i. A signed statement from the retail customer identifying the reason for the return and include A dated copy of the original sales receipt, The product as received from the retail customer; and The name, address and telephone number of the retail customer;
ii. Proper shipping carton(s) and packing material are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested.
d) OLYLIFE will pay the cost of shipping replacement product(s) to the distributor.
e) OLYLIFE will not refund, to any distributor, the purchase price of any retail customer returns and no replacement products will be released if the conditions of the rule are not met.
Please take note that any retail sales return requests must be clearly written with complete details (name, address, telephone number, email – if available, and any other information which would allow OLYLIFE to verify the sale and subsequent return). Unverifiable retail sales cannot be replaced. Falsified information could lead to further investigation and possible suspension of distributorship.

2.RETURN BY ONLINE AND PREFERRED CUSTOMERS.
OLYLIFE offers online and preferred customers an unconditional thirty (30) day money back guarantee. If for any reason an Online or Preferred customer is dissatisfied with any OLYLIFE product, he/she may return his/her initial purchase of that product within thirty (30) days for a replacement, exchange or full refund of the purchase price (less shipping).

3.RETURN PRODUCT AUTHORIZATION.
Before any product may be returned to OLYLIFE, whether it is a shipping error, retail customer return, damaged product or resignation, the distributor must contact OLYLIFE customer service either by fax, postal delivery or email to obtain a Return Merchandise Authorization number (RMA). Any package received without such identification clearly visible on the package exterior will be refused.

4.QUALITY CONTROL (QC).
OLYLIFE will replace, within thirty (30) days of purchase, any product found to be defective. However, no product should be returned to OLYLIFE prior to the approval to do so from OLYLIFE Customer Service, whether through a telephone, mail, fax, or email request. In order to assure that replacement product will be issued, strict compliance to the following procedure is required:
a)A written replacement request must be submitted, stating the reason for the request, and accompanied by verification of payment and a copy of the product order form and packing slip.
b)Upon notification OLYLIFE will instruct the distributor where to ship the product and will issue an RMA (Return Merchandise Authorization) number, which must be clearly written on the exterior of the returned package(s). Upon receipt and verification OLYLIFE will ship out the replacement product(s).

5.WARRANTIES.
Except as expressly stated herein, OLYLIFE makes no warranty or representation as to the merchantability, fitness for a particular purpose, workmanship or any other warranty concerning any product or service purchased from or through OLYLIFE except as expressly made by OLYLIFE in writing, OLYLIFE makes no warranty or representation, express or implied, as to the merchantability, fitness for a particular purpose, workmanship, non-infringement or any other warranty arising by law, statute, usage of trade or course of dealing concerning any product or service purchased from or through OLYLIFE . to the maximum extent permitted by applicable law, all products and services of OLYLIFE are provided “as is,” “with all faults,” and “as available.” OLYLIFE does not warrant that its products or services will be compatible with any hardware or software systems or that on-line services will be uninterrupted or error free. OLYLIFE does not warrant that any website operated, sponsored or hosted by OLYLIFE or any of its affiliates will be uninterrupted or free from error. OLYLIFE is not responsible for interrupted, inaccessible or unavailable networks, server, satellites and/or service providers; or for miscommunications, failed, jumbled, scrambled, delayed or misdirected computer, telephone or cable transmissions; or for any technical malfunctions, failures or difficulties.