Please read this Shipping Policy before placing any order with OLYLIFE INTERNATIONAL SDN BHD (COMPANY NO. 202201014448(1460145-W))(“OLYLIFE”), upon placing of any order, the customer and/or End User shall be deemed to accept all the terms and conditions in this Shipping Policy.
1.SHIPPING AND DELIVERY
Upon receiving the order from the Customer or End User, the Company will ensure that all the goods will be deliver, within 7-15 working days upon the customers or End User putting in their order with OLYLIFE. In the event of the shortage of availability of goods or products, the Company shall email to the Customers and/or End User via the registered email in the account with regards to the delay in shipping.
2.Shipping Address.
OLYLIFE will only accept street addresses for shipping purposes. Orders will be shipped via courier services or other shipper as determined by OLYLIFE so that they may be tracked and, if necessary, replaced in a timely manner.
3.Credit Card Purchases.
Credit card purchases may only be made by the individual whose name and address is on the credit card. Any distributor who uses another individual’s credit card to pay for purchases should submit a credit card authorization form to OLYLIFE with the order prior to placing the order. OLYLIFE considers unauthorized credit card use as fraudulent and will report such actions to the proper authorities for settlement.
4.Shipping Costs.
It is the ordering distributor’s sole responsibility to indicate (a) method and means of shipping and (b) destination address. The methods available are stated on each order form and on the OLYLIFE website along with prepaid costs for shipping. Shipping costs will be automatically calculated. Distributors will be required to pay an additional fee of $2.50 USD on all orders totaling $400.00 USD and over for “Signature Confirmation”–a service that provides an extra level of security by confirming the delivery of an order, including the date, time and location.
Should the receiving party of an order shipped from OLYLIFE refuse delivery and the shipment is returned to OLYLIFE, the ordering distributor’s status will be made “suspended” pending resolution of the delivery refusal. Return delivery charges will be deducted from the distributor’s account.
Distributors importing OLYLIFE products for Personal Use under the Not For Resale (NFR) program are responsible for any additional shipping costs that may be imposed by their country of residence, which may include duties, taxes, processing and/or handling fees.
5.Returned Packages.
In the event that a package is returned due to a distributor’s error or if the package was not picked up in a timely manner and returned, OLYLIFE will charge the distributor a re-shipping fee. 8.15 Special Orders.
OLYLIFE will not “hold” orders or delay shipment of products that have been processed. Once payment has been received, all orders must be released for shipping.
6.Damages Shipments
The Procedure for all damages shipments shall be as follow: -
a) Accept delivery.
b) Before the driver leaves, document on the delivery receipt the number of boxes which appear to be damaged, while also including photographic evidence of such.
c) Save the damaged product and box(es) for inspection by the shipping agent.
d) Make an appointment with the shipping company to have the damaged goods inspected.
e) File a claim with the shipping company.
f) Notify the Customer Service Department of OLYLIFE.
7.Short Shipments.
OLYLIFE takes pride in fulfilling orders in an accurate and timely manner. However, in those rare instances where errors may occur, a correction will be handled quickly to avoid further delay to the recipient. Distributors must report any damages within five (5) business days following receipt of shipment. Once notified and verified, OLYLIFE will ship missing items to the address on the original order.
8.Sales Tax.
For purchases made from OLYLIFE, OLYLIFE collects and remits applicable state and local taxes, which may be due on the suggested retail price of those products and/or materials. The applicable rate of tax due is based upon the address to which the product and/or sales materials are to be delivered.
Exemption from payment of sales tax is applicable to orders that are shipped to a state in which a valid sales tax exemption of a distributor is on file with and accepted by OLYLIFE. Applicable sales taxes will be charged on orders which are drop-shipped to another state. Tax exemptions are not retroactive.
Last updated: 24.06.2024